Most of us do not want to see or hear from our cleaners. We like that they come like ghosts in the night, leaving our work places clean and secured with minimal disruption. In fact, we rarely think of them — until something goes wrong. Silence is not always golden.
What you should expect from your cleaning service
Premier cleaning service companies such as ours understand that the client is best served through good communication with both the cleaner of their facility and their cleaning company. Like in any other healthy relationship, communication between the client and their cleaning service should be clear, honest and ongoing.
- Your cleaning service should be keeping you informed on:
- Any unusual activity on your property
- Anything that looks out of place
- Security breaches
- Items that need fixed or replaced
A relationship built on communication
There can be a healthy relationship between the client and cleaning service that encourages accuracy, consistency, understanding, flexibility and excellence.
Communication tools we use at Executive Cleaning:
- Interactive logbooks
- Supervisor inspection reports
- Regular calls from a manager
Regular communication should be expected from a quality cleaning service for your safety and efficiency. If you are not hearing from your cleaner, let them know that you would like a communication plan.