There are several qualities to evaluate when it comes to choosing the right janitorial cleaning company for your facility. The best companies are experienced, honest and understand that their work reflects on the impression you give to your customers.
Qualities to look for in a janitorial cleaning company
Communication should be proactive and clear. Does your cleaning service make necessary adjustments to give what you’re paying for? We give log books to our clients where they can leave and receive notes on anything that needs fixing or extra care. A supervisor inspects the communication and oversees the project to ensure that these needs are met.
2. Customer care
The best janitorial cleaning companies have a system in place for customer care, such as accepting special requests and responding to emergencies. Our management team is readily available to clients to answer questions and to address any concerns.
3. Quality assurance process
How does your cleaning service ensure superior results? We have a six-point Clean Guarantee checklist in place to ensure the highest quality assurance for every project:
- Hiring process
- Training process
- Customized client checklist
- Client communication log book
- Supervisor inspections
- Operations manager inspections
4. Employee supervision
You should be able to trust your cleaning personnel, especially after hours. Our staff is insured, bonded, background checked and drug-screened. We supervise our technicians to ensure that HIPPA is observed and sensitive business documents remain secure and undisturbed.
You should expect service that is detailed, efficient and professional. We make sure that your expectations are met by developing a customized plan for your project. Our personnel is on time with all equipment and are highly trained.